1. Order and payment:

- Customers can browse and select products and add them to their shopping cart through our online store.
- Before placing an order, customers are asked to provide accurate personal information, including name, mailing address, contact number and email address.
- Payment methods can be made through credit cards, debit cards, third-party payment platforms, etc.

2. Prices and currencies:

- All product prices will be clearly marked on the website and the currency unit will be listed in Hong Kong Dollars (HKD).
- Prices may change due to promotions, discounts or other events.

3. Shipping and Delivery:

- We will process the order as soon as possible after receiving payment and arrange shipment of the goods.
- Postage method and shipping charges will vary based on customer location and product weight/size.
- Customers will be given an order tracking number to track the delivery progress of their package.

4. Returns and Refunds:

- If the customer is not satisfied with the product received, he or she can make a return request within a certain period of time.
- Returns must be made within a certain period of time and usually require the product to be in its original condition, with labels and packaging intact.
- Refunds will be processed according to the return policy and may be subject to shipping costs or a handling fee.

5. Privacy and data protection:

- We value the privacy of our customers and take appropriate measures to protect their personal information.
- Customers' personal information will only be used for order processing, shipping and after-sales service, and will not be shared with third parties unless the customer's explicit consent is obtained or required by law.

6. Customer support:

- We provide customer support services to answer customer questions, resolve issues and provide assistance.
- Customers can contact our customer service team via email, online chat or phone.

7. Intellectual Property Rights:

- All content, images and logos on the online store are protected by copyright and intellectual property rights, please do not use, copy or distribute without authorization.

8. Legal liability:

- Use of this online store is subject to the laws of Hong Kong.
- In the event of any dispute or controversy, the Hong Kong courts will have non-exclusive jurisdiction.

Please note that the above is a sample only and specific online store policies may vary depending on the nature of the store and product type. It is recommended to follow Hong Kong legal requirements when formulating your policy and ensure it is clearly communicated to your customers.